We want you to be happy with your purchase. If something isn’t right, here’s how returns and refunds work.

Return window

You may request a return within 30 calendar days of delivery of your order. Requests made after this period cannot be accepted.

Conditions for a return

To be eligible, items must be:

  • unused and in their original condition and packaging;
  • returned with all accessories, tags and documentation included;
  • accompanied by your order number.

Items that cannot be returned

For hygiene and safety reasons, we cannot accept returns of consumable or hygiene-sensitive products (such as opened pet food, treats, litter or similar items), unless the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect items

If your order arrives damaged, defective or with the wrong item, please contact us within 30 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund, including any return shipping costs, as appropriate.

How to start a return

  1. Email us at yendellraids@gmail.com with your order number and the reason for the return.
  2. We will reply with return instructions.
  3. Pack the item securely and ship it back to the address we provide. Please keep proof of postage or the tracking number.

Return shipping costs

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective or incorrect.

Inspection and refund timing

Once your return arrives at our warehouse, we will inspect it within a few business days. After the return is approved, we will issue the refund to your original payment method within 5–10 business days. The time it then takes for the refund to appear in your account depends on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, colour or product, please contact us — we will do our best to help, subject to stock availability. Any price difference will be handled at the time of the exchange.

Questions?

Contact us at yendellraids@gmail.com — we’re happy to help.

Last updated: September 15, 2026